Shipping policy

We only ship within the United States. We do not ship internationally.

Shipping/handling included in the listing price. Shipping may vary for custom or oversized items.

We ship via USPS 2-3 Day Priority Mail from Norfolk, VA. You will receive a notification with tracking info once your item ships. Please note that we make no guarantees once a package is out of our hands and in the mail. We cannot promise exact delivery dates but encourage our customers to leave extra wiggle room in their order timing to allow for any unforeseen postal delays beyond our control. Please be sure to use a shipping address that can reliably and safely receive packages.

Unfortunately there is nothing we can do for packages that were never received but show they were “delivered” according to your tracking information. This is extremely rare, but thieves exist and they stink. Again, we ask that you use a shipping address that you know can reliably and safely receive packages. USPS insurance usually does not cover lost packages that show they were “delivered.” Therefore we are not responsible for refunds or replacements in these situations.

If you wish an item to be shipped to hotels or hospitals. you must confirm for us that you have reached out to the hotel or hospital for specific instructions regarding addressing, room numbers, internal mail delivery, package handling, etc. The last thing we want is for your flowers to be lost or returned, so we ask you for confirmation of these shipping details up front and will only ship if you are comfortable assuming responsibility for any risk of loss in this situation.

Local Pickup

If you live in Norfolk and would like to arrange a time to pick up your order in person, we’d be happy to arrange a local pick-up. Please contact us at flowercraftshop@gmail.com and we can hammer out the details.